§1 Scope and Conclusion

These terms and conditions apply to the contracts for the rental of hotel rooms for the accommodation as well as for all other services and deliveries of the guests associated therewith. The guest accommodation contract is concluded as soon as the room has been ordered and confirmed or, if a written commitment was no longer possible due to lack of time, provided. The conclusion of the guest accommodation contract obliges the contracting parties to fulfill the contract, irrespective of the duration of the contract. This contract can not be solved unilaterally. Deviating provisions, even if they are contained in the General Terms and Conditions of the Guest or the Orderer, shall not apply, unless they are expressly acknowledged by the Hotel in writing.

§2 arrival and departure

Arrival is possible from 15.00, unless otherwise agreed. Arrivals are made until 6 pm or by appointment. If the time of arrival is exceeded, the hotel reserves the right to assign the rooms elsewhere, or to assert the rights under §4. Reserved rooms are available to the guest from 2 pm, they are to be vacated by 11 am on the day of departure. Unless a later arrival time has been expressly agreed, the hotel reserves the right to assign ordered rooms after 6 pm. The guest does not acquire the right to provision of certain rooms or premises. If agreed premises are not available, the hotel is obliged to seek equivalent replacement in the home or in other properties.

§3 services, prices, payment, offsetting

The hotel is obliged to keep the rooms booked by the guest available and to provide the agreed services. The guest is obliged to pay the applicable or agreed hotel prices for the room rental and the other services used by him. This also applies to services provided by the guest and expenses of the hotel to third parties. The agreed prices include the respective statutory value added tax. If the period between conclusion of the contract and performance of the contract exceeds four months and if the price generally charged by the hotel for such services increases, the latter may raise the contractually agreed price appropriately, but not by more than 10%. Prices may also be changed by the hotel if the guest subsequently requests changes in the number of booked rooms, the hotel's service or the length of stay of the guests and the hotel agrees. Invoices of the hotel without a due date are payable without deduction within 8 days from receipt of the invoice. The hotel is entitled to make any accrued claims due at any time and to demand immediate payment. In the event of late payment, the hotel is entitled to demand the applicable statutory default interest. The hotel reserves the right to prove higher damages. The hotel is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package holidays. The amount of the advance payment and the payment dates can be agreed in writing in the contract. The guest can offset or reduce only with an indisputable or final claim against a claim of the hotel. There is no cash payment of value or performance vouchers. exceeds

the period between conclusion of the contract and provision of services 180 days, the hotel reserves the right to make price changes. Changes in the VAT rate shall be charged to the customer regardless of the time of the conclusion of the contract.

§4 resignation, cancellation, no-show

A resignation of the customer from the contract concluded with the hotel requires the written consent of the hotel. If this is not the case, then the agreed price from the contract is payable even if the customer does not make use of contractual services. This does not apply in cases of delayed performance of the hotel or any impossibility of providing services for which it is responsible. Insofar as an appointment to withdraw from the contract has been agreed in writing between the hotel and the customer, the customer can by then withdraw from the contract without triggering payment or damage claims of the hotel. The customer's right of withdrawal lapses if he does not exercise his right to withdraw from the contract in writing vis-à-vis the hotel by the agreed date, unless there is a case of delayed performance of the hotel or impossibility to provide services. In the case of rooms not used by the customer, the hotel shall charge the income from other rental of the rooms as well as the saved expenses. The hotel is free to generalize the damage incurred by the customer and to be compensated by the customer.

a) For private and corporate customers, the following cancellation periods and no-show costs apply:

  • Up to 3 rooms can be canceled free of charge until 6 pm on the day of arrival
  • For cancellations after 6:00 pm on the day of arrival, 75% of the booked services will be charged
  • For reservations of more than 3 rooms, the cancellation policy will be set individually

b) The following cancellation periods and no-show costs apply to event customers (travel & travel groups, celebrations, etc.) and trips with a business purpose (construction sites, interval stays, permanent overnight stays (longer than 14 days):

Up to 30 days before the start of the event or arrival (arrival counts as consent to the General Terms and Conditions), the purchaser (and only the purchaser) can cancel the booked services free of charge. Cancellations up to 14 days before the start of the event will be charged with 50% of the booked services. Cancellations up to 7 days before the start of the event will be charged with 70% of the booked services. Cancellations up to 3 days before the start of the event will be charged with 90% of the booked services. Late cancellations will be charged with 100% of the booked services. For bookings of 20 or more hotel rooms, the stated cancellation periods are extended by 7 days. For bookings of 40 or more hotel rooms, the stated cancellation periods will be extended by 14 days.

The customer is free to prove that no damage incurred or the damage incurred by the hotel is lower than the required lump sum.

If a right of withdrawal of the customer within a certain period has been agreed in writing, the hotel is entitled in this period in turn to withdraw from the contract, if inquiries from other customers for the contractually booked rooms are available and the customer on request of the hotel on his right to resign. If an agreed advance payment is not made even after expiry of a reasonable grace period set by the hotel with the threat of refusal, the hotel is also entitled to withdraw from the contract. Furthermore, the hotel is entitled to extraordinarily withdraw from the contract for a materially justified reason, for example in the event of force majeure or other circumstances for which the hotel is not responsible make fulfillment of the contract impossible. The hotel must notify the customer of the exercise of the right of withdrawal without delay. In the case of justified cancellation of the hotel, no claim of the customer for damages arises.

The hotel is held in good faith to re-allocate unused rooms if possible to avoid breakdowns. Until the room has been otherwise forgiven, the guest must pay the amount for the duration of the contract.

§5 liability

The liability for imported goods is governed by German law.

§6 DialogShift chat application on our website

Our website uses the chat application of DialogShift GmbH, Rheinsberger Str. 76/77, 10115 Berlin. This application processes and stores data for the purpose of web analysis, to operate the chat application and to answer queries.

For the operation of the chat function, the chat texts are stored and a cookie with a unique ID is set - this is used to recognise you as a customer.
A cookie is a small text file that is stored locally in the cache on your device. Using this cookie, our application recognises the device and can retrieve past chat logs. This cookie is stored for 90 days since last use. You can disable the storage of cookies in your browser settings. However, without the use of cookies, the chat function cannot be performed.

The possible disclosure of e.g. name, e-mail address or a telephone number is voluntary and with the consent to temporarily use and store this data for the purpose of contacting you until the end of the contact. This personal data is deleted after 90 days.

The legal basis for data processing is Article 6 (1) lit. F DS-GVO based on our legitimate interest in effective customer support, for statistical analysis of user behaviour and for optimisation purposes of our offers.
DialogShift offers at  
for further information on the collection and use of data and on your rights and options for protecting your privacy.

 §7 final provision

Changes or additions to the contract, the acceptance of the application or these terms and conditions for hotel accommodation should be made in writing. Unilateral changes or additions by the customer are invalid. Place of fulfillment and payment is the domicile of the hotel. The exclusive place of jurisdiction - also for check and bill of exchange disputes - is the domicile of the hotel in Bernburg in commercial traffic. If a contractual partner fulfills the requirements of § 36 (1) ZPO and has no general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the hotel. German law applies. Should individual provisions of these General Terms and Conditions for Hotel Accommodation be or become invalid or void, this shall not affect the validity of the remaining provisions. Otherwise, the statutory provisions applied.